Motel & Hotel · Dryden
Front Desk Associate — Dryden, Ontario
Welcome guests, manage check-ins and check-outs, handle reservations and payments, and coordinate with housekeeping and other departments across our hotel properties in Northwestern Ontario.
This Front Desk Associate position supports hotel operations in Dryden, including properties such as The Riverview Lodge and Home Hardware Building Centre #17023. More jobs in Dryden.
Responsibilities
- Greet guests upon arrival with a warm, friendly demeanor and assist with check-in and check-out.
- Provide information about hotel facilities, services, and local attractions.
- Handle room reservations, cancellations, and modifications with accurate booking details.
- Answer phone calls, monitor emails and online booking platforms, and respond to guest inquiries promptly.
- Maintain accurate guest records; support social media and Google review responses with management.
- Process payments, issue receipts, and manage guest accounts efficiently.
- Address guest concerns professionally and collaborate with management to resolve issues.
- Coordinate with housekeeping, maintenance, and other departments; maintain a clean front desk area.
- Assist with banquet operations when required.
- Follow hotel policies and maintain a confidential, secure work area.
Requirements
- Customer service and communication skills are essential.
- Comfort with reservations systems, email, and payment processing is helpful.
- Professional, calm demeanor when handling guest concerns.
- Flexibility for evenings, weekends, and holidays may be required.