Motel & Hotel · Geraldton
Front Desk Associate — Geraldton, Ontario
Welcome guests, manage check-ins and check-outs, handle reservations and payments, and coordinate with housekeeping and other departments across our hotel properties in Northwestern Ontario.
This Front Desk Associate position supports hotel operations in Geraldton / Greenstone, including properties such as Randan Motel and Subway. More jobs in Geraldton.
Responsibilities
- Greet guests upon arrival with a warm, friendly demeanor and assist with check-in and check-out.
- Provide information about hotel facilities, services, and local attractions.
- Handle room reservations, cancellations, and modifications with accurate booking details.
- Answer phone calls, monitor emails and online booking platforms, and respond to guest inquiries promptly.
- Maintain accurate guest records; support social media and Google review responses with management.
- Process payments, issue receipts, and manage guest accounts efficiently.
- Address guest concerns professionally and collaborate with management to resolve issues.
- Coordinate with housekeeping, maintenance, and other departments; maintain a clean front desk area.
- Assist with banquet operations when required.
- Follow hotel policies and maintain a confidential, secure work area.
Requirements
- Customer service and communication skills are essential.
- Comfort with reservations systems, email, and payment processing is helpful.
- Professional, calm demeanor when handling guest concerns.
- Flexibility for evenings, weekends, and holidays may be required.