Motel & Hotel · Sioux Lookout
Front Desk Associate — Sioux Lookout, Ontario
Welcome guests, manage check-ins and check-outs, handle reservations and payments, and coordinate with housekeeping and other departments across our hotel properties in Northwestern Ontario.
This Front Desk Associate position supports hotel operations in Sioux Lookout, including properties such as Sunset Inn & Suites and Dick & Nellies, and others. More jobs in Sioux Lookout.
Responsibilities
- Greet guests upon arrival with a warm, friendly demeanor and assist with check-in and check-out.
- Provide information about hotel facilities, services, and local attractions.
- Handle room reservations, cancellations, and modifications with accurate booking details.
- Answer phone calls, monitor emails and online booking platforms, and respond to guest inquiries promptly.
- Maintain accurate guest records; support social media and Google review responses with management.
- Process payments, issue receipts, and manage guest accounts efficiently.
- Address guest concerns professionally and collaborate with management to resolve issues.
- Coordinate with housekeeping, maintenance, and other departments; maintain a clean front desk area.
- Assist with banquet operations when required.
- Follow hotel policies and maintain a confidential, secure work area.
Requirements
- Customer service and communication skills are essential.
- Comfort with reservations systems, email, and payment processing is helpful.
- Professional, calm demeanor when handling guest concerns.
- Flexibility for evenings, weekends, and holidays may be required.